Your guide to studying at Oban Institute
Clear, honest information from your first enquiry through to graduation. Everything below is written for you — not for regulators. If anything is unclear, an advisor is one call away.
Enrolment, in five clear steps
No surprise admin. You speak to a real person from day one, and you always know what comes next.
Submit an enquiry
Tell us which qualification interests you and a bit about your background. Takes about 2 minutes.
Pre-enrolment conversation
A student advisor calls you back within 1 business day. We walk through fees, classroom scheduling and whether RPL applies to you.
LLN assessment
A short language, literacy and numeracy check so we can give you the right support from day one.
Student agreement + USI
You sign your written agreement, provide your Unique Student Identifier, and confirm your payment plan.
Confirmation of enrolment
You receive your welcome pack, login details and a named advisor. You are officially an Oban Institute student.
Clear enrolment, real support — from your first enquiry to graduation day.
One named advisor, no call-centre scripts.
Everything else you may want to know
Tap any topic to read the full answer. Everything here is consistent with the Standards for RTOs and our written Student Handbook.
A USI is a 10-character reference that links together every nationally recognised qualification, statement of attainment and VET result you ever receive in Australia. It's free, it's lifelong, and it's required under Commonwealth legislation before any RTO can issue a certificate.
- Free to create and never expires
- Verifies your identity with Australian government records
- Oban Institute stores it securely under Privacy Act 1988 (Cth)
- You can view your full training transcript at any time via usi.gov.au
We set out the full course fee for every qualification in your written student agreement before you enrol — no hidden charges, no surprise add-ons. Your agreement sets out exactly what you will pay, when, and what happens if you need to withdraw.
- Full refund if Oban cancels a program before commencement
- Compassionate refund considered for illness, bereavement, family emergency
- 14-day cooling-off window after signing your student agreement
- Full fee details + withdrawal procedure in the Student Handbook
RPL is a formal process where we assess your current skills and experience against a qualification's units of competency. If you can demonstrate you already meet the outcomes, we credit you for that unit — saving you time, money, and repetition.
- 1Free pre-RPL chat — your advisor identifies which units look likely candidates.
- 2Evidence gathering — job descriptions, work samples, references, prior certificates, workplace projects.
- 3Assessor interview — a qualified assessor reviews your evidence against the unit requirements.
- 4Credit granted or further work identified — you get a clear written outcome and reduced study plan.
Credit transferis different — it's the automatic transfer of units you've already completed at another RTO. Bring a statement of attainment or transcript and we can apply it on the spot.
Every Oban Institute student has access to real support, from a real person, from enquiry through to graduation. You're never stuck working out admin or assessments on your own.
Direct access to your trainers between sessions. Assessment extensions considered on genuine grounds.
Extra help with reading, writing and numeracy tasks embedded in your course, at no additional cost.
Disability or learning needs? We adjust classroom scheduling and assessment to remove barriers without lowering the standard.
We listen. Where appropriate, we refer to licensed professionals (Beyond Blue, Lifeline, your GP). We won't replace clinical care.
- Fair, respectful and inclusive training and assessment
- Clear, written information about fees and refunds before you pay
- Appeal any assessment decision without fear of disadvantage
- Make a complaint and have it resolved in a timely, documented way
- Privacy and safe storage of your personal information
- Protection of any prepaid fees under the Standards for RTOs
- Provide accurate information on enrolment (including your USI)
- Engage with your studies and submit authentic, your-own work
- Treat trainers and fellow students with respect, in class and in all communications
- Tell us early if life gets in the way — we can almost always help
Oban Institute handles your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We only collect what we need to deliver training, assess you, and meet our regulatory obligations.
- Collected: name, contact, USI, enrolment details, assessment outcomes
- Shared only where required by law (ASQA, NCVER, Commonwealth agencies)
- You can request access to or correction of your data at any time
- Never sold, never used for unrelated marketing, never shared overseas without consent
Our full Privacy Policy is available in the Student Handbook and on request from our team.
Still have questions?
Speak with a student advisor — we will answer specifics about your course, your eligibility, and what RPL might look like for you.